The New Era - All about Sweet Home since 1929

'Citizen Portal' gives residents quick connection to city staff


October 24, 2018

Sweet Home residents who notice something that needs to be fixed can now report it to city officials quickly and easily anywhere they have access to the Internet.

The city’s Public Works Department recently began using new management software, which includes a work order creation system accessible by the public called the “Mobile311 Citizen Portal.”

“It’s two things,” said City Manager Ray Towry. “One, it’s transparency. Two, it increases our capacity.”

City officials may not know something is broken or needs attention, Towry said. People help them identify work that ma...

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