Problem-solving a frequent, favorite task

By: Sherrie Sprenger

Probably my favorite, and certainly most frequent, request for help is problem solving for constituents.

This involves anything from city water bills that seem too high to people wanting help to expedite the release of someone in prison.

In both of these situations I have no authority or control to change the outcome.

I am well aware that occasionally I disappoint a frustrated constituent. Trust me, I get frustrated as well quite…

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